Returns form & Returns procedure

EXCHANGES OR RETURNS
šŸ“¦ Return Policy ā€“ Fleek the Label
We hope you're absolutely happy with your purchase! But if the item isnā€™t quite what you expected ā€“ no worries. You can return it easily within 14 days of receipt.

šŸ” Registering Your Return
To register your return, please send an email to [retour@fleekthelabel.com] with the following information:

  • Your order number

  • Full name used when placing the order

  • The item you wish to return + size

  • The reason for return

  • The size you would like to receive in exchange (weā€™re happy to advise you on the right size or any other questions)

Via the link below, you can find our size chart and measure it exactly with a similar item from your wardrobe:
https://www.fleekthelabel.com/pages/size-chart

šŸ“© Once we receive your request, youā€™ll get a personal response from us within 24ā€“48 hours. Our office hours are Monday to Thursday from 9:00 AM to 2:00 PM.
In many cases, we can send you a different size free of charge ā€“ so no need to return the item and your new piece will fit perfectly!

āœ… Return Conditions

  • Returns are possible within 14 days of receiving your order.

  • The item must be unworn, unwashed, and in original condition (including labels).

  • Return shipping costs are your own responsibility.

  • Exchanged items will be sent to you free of charge.

šŸ’ø Refunds
Donā€™t want an exchange? Then weā€™ll refund the purchase amount to your original payment method within 14 working days after we receive your return.
Important: Always register your return first by emailing retour@fleekthelabel.com. You'll receive the correct return form and the correct return address.

If you return an item without registering it first, or send it to the wrong address, we unfortunately cannot process or reimburse your package. Returns sent to the wrong address will not reach us and therefore cannot be refunded or exchanged.

Important Notes:

  • Only packages with a completed return form will be processed.

  • Sale items or mystery bags cannot be exchanged or returned.

  • Always keep your track & trace information. Without it, we cannot verify or trace your return to ensure proper processing.